Privacy Policy

Last updated: 6 July 2025

At Digi Duck AI, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information in accordance with the General Data Protection Regulation (GDPR), Belgian privacy law, and relevant international data protection frameworks.

1. Who We Are

Digi Duck AI
Owned by: Iliace Vermeulen
Business address: Lindestraat 93, 2880,Bornem
Email: [email protected]
Website: https://www.digiduckai.com
VAT Number: BTW BE 1023.452.443

2. What Data We Collect

We may collect and process the following categories of personal data:

Identification data: name, email address, phone number, business name

Technical data: IP address, device type, browser type, approximate location

Business interaction data: chatbot responses, automation setup data, CRM activity

Communication data: messages via email, chatbot, or contact forms

3. How We Collect Your Data

Your data is collected when you:

Visit our website

Interact with our chatbot or fill out a form

Sign up for services or schedule a call

Communicate with us via email, LinkedIn, or Instagram

Use our AI tools or demo automations

4. Why We Process Your Data

We process your data for the following purposes based on legitimate interest, contractual obligation, legal necessity, or your explicit consent:

To deliver our chatbot and automation services

To respond to your inquiries and provide customer support

To send updates, offers, or onboarding information (only if opted in)

To comply with tax, accounting, and legal obligations

To improve website and tool performance

5. Who We Share Your Data With

We do not sell or rent your personal data. Your data may be shared with:

Trusted third-party providers (e.g., web hosting, CRM tools, chatbot platforms)

Legal or regulatory authorities, if required

Freelancers or contractors involved in project delivery (under NDA)

All parties are GDPR-compliant and under strict data processing agreements.

6. Data Retention

Client data: retained for 7 years (legal/accounting compliance)

Lead forms & inquiries: kept for up to 2 years

Analytics & usage data: anonymized or deleted after 14 months

7. Your Rights (EU Residents)

Under the GDPR, you have the right to:

Request access to your data

Correct or update your personal information

Request deletion (right to be forgotten)

Object to or restrict data processing

Withdraw consent at any time

Request a copy of your data (data portability)

You can exercise these rights by emailing us at: [Insert email]

If you believe your rights have been violated, you may contact the Belgian Data Protection Authority:
📍 www.gegevensbeschermingsautoriteit.be

8. International Visitors & Transfers

If you are accessing our site from outside the EU, please note:

Your data may be transferred to and processed in Belgium or other EU countries.

We ensure all international transfers comply with GDPR via standard contractual clauses and secure protocols.

By using our site, you consent to this processing and transfer.

9. Cookies

We use essential and analytical cookies to:

Optimize website functionality

Track website performance (via anonymized analytics)

You may manage or block cookies through your browser settings.

See our Cookie Policy for full details.

10. Data Security

We take appropriate technical and organizational measures to protect your data:

Encrypted communications (SSL)

Firewalls and secure data storage

Access control and regular audits

Secure third-party tools (Zoho Mail, Cloudflare, Stripe, etc.)

11. Updates to This Policy

We may occasionally revise this Privacy Policy. The latest version will always be published on our website, with the last modified date noted at the top.

Questions?

For any privacy-related questions or requests, contact us at:
📧 [email protected]