Most dashboards show what's easy to count. This shows the four things you're actually waiting on in the morning: what came in while you slept, what's fixed for today, which gaps are still open in the schedule, and what's waiting on your say-so. Anything below that, you can click open down to the individual conversation.
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One system, but not everyone needs the same thing - and not everyone should see everything. We agree who gets which role, and it goes in the runbook.
Roles and permissions are set during the build and written into the runbook. What each role sees, you can change later yourself.